Returns are hassle-free, with no extra charge at our office. If you are unsatisfied for any reason with your purchase, please contact Agarwooda customer service at or Whatsapp +668 1 567 6782 within 3 days of receiving your order to initiate the return or exchange process.

    Our customer friendly return policy allows for a privilege of returning eligible items within 3 days from delivery date so long as the item(s), except for trial set or Oud Oil under 12 ml. Please inform us through one of our contact channels first, in order to allow for a smooth return process.

• Oud Oil / Essential Oil / Perfume products should be tested carefully by the staff and the weight should be exactly as mentioned in the purchase receipt.

Kindly – Check your item(s) as soon as you receive it in order to ensure your full satisfaction with your purchase(s) so that you could take advantage of our simple, no-questions asked Return policy within the conditional time-frames for returning an item (see above).

Refund Policy – Refunds will be made as per the mode of payment you selected during your purchase. To ensure you are within the Policy time frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item.

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